Section 6: Complaint Policy

6-1 Overview
6-2 Self-Resolution
6-3 Reporting Procedure
6-4 Summary


6-1 Overview

Any incident involving a 4th Infantry Brigade member that violates SOP/AGAI are to be reported using the Chain of Command (CoC) at any time by anyone.

Anyone who feels that a member has violated SOP/AGAI of the 4th Infantry Brigade may report the incident either to the Chain of Command (CoC) or to J8 where appropriate.

If there is sufficient evidence that the incident did occur and it is in violation of SOP/AGAI, then the Company HQ will dispense disciplinary or AGAI action as appropriate. Any baseless or frivolous complaints will also be dealt with according to Section 7-2 AGAI 67 Gr 10.

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6-2 Self-Resolution

Anyone who has a personal issue with a member of the 4th Infantry Brigade should first attempt to speak with the member about the issue. If that fails, utilising the Chain of Command (CoC) is the next option. The final option is to submit a official complaint with J8 through the forums if a solution through the Chain of Command (CoC) cannot be found or involves a member within the Chain of Command (CoC).

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6-3 Reporting Procedure

In all of these methods the following standard information will be collected:

• Date and Time of incident.
  
• Where the incident occurred.
  
• Details of the incident.
  
• Means to contact complainant if we have questions or need clarification on the incident.
  
• A list of anyone present during the incident.
  
• Any video/audio recording.
  

Once a complaint has been submitted, the accused will be contacted. The accused will also be contacted following the conclusion of any investigations that took place. The exact findings and results will be shared with the persons involved but may or may not be released verbally depending on whether it is deemed in the 'Units’ Interest'.

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6-4 Summary

Please remember that if your Chain of Command (CoC) is not aware of an issue, we cannot do anything about it. It is imperative that any issues you have go directly to your superior to ensure your complaint gets addressed properly in a timely fashion.

It is the responsibility of every member of the 4th Infantry Brigade to not only behave and follow the SOP/AGAI we have established but to also attempt to correct deficiencies on the spot and, failing that, to report the incidents so that they may be handled appropriately.

The goal of the 4th Infantry Brigade is to provide a fun and entertaining military simulation of the British Army but we do not allow unprofessional behaviour or actions that bring disgrace or dishonour to the 4th Infantry Brigade or its members.

If after 5 days the issue that has been passed up hasn’t either been dealt with or hasn’t been addressed at all, you have the right to go up the Chain of Command (CoC), to the next rank or simply report the matter to J8.

If the member placing the complaint is not happy with the outcome, they have the right to have an interview with the Company Sergeant Major in regards to the situation.